TeleDNPnow policy

Privacy Policy

Effective date: May 24, 2026

This Privacy Policy explains how TeleDNPnow handles information related to this website and online telehealth services.

TeleDNPnow uses secure clinical systems, including CharmHealth/CharmTracker, for patient portal and EHR-related communication. Patients should avoid sending sensitive medical information through unsecured channels.

1. Information You May Provide

You may provide contact information, appointment requests, health concerns, patient registration details, payment-related information, or other information when using TeleDNPnow services or linked patient portal tools.

2. Patient Portal and EHR

TeleDNPnow may direct patients to CharmHealth/CharmTracker for secure registration, patient communication, forms, visit information, and EHR-related services. CharmHealth/CharmTracker is a third-party secure patient portal/EHR platform used by TeleDNPnow.

3. Payment Information

Payment links or invoices may be handled by secure third-party payment processors. TeleDNPnow does not directly collect or store full credit card numbers on this website.

4. Website Use Information

This website may collect basic technical information such as browser type, device type, pages visited, or general analytics information to help improve the website and patient experience.

5. How Information May Be Used

To respond to patient questions or appointment requests.
To support registration, scheduling, telehealth visits, and follow-up.
To provide patient education and service information.
To support billing, payment, documentation, and clinical operations.
To improve website performance and communication.

6. Sharing Information

Information may be shared with secure service providers used for patient portal, EHR, scheduling, payment processing, communication, or legal/compliance purposes. TeleDNPnow does not sell patient health information.

7. HIPAA and Secure Communication

Protected health information should be handled through secure systems used by TeleDNPnow. Email, text messages, social media, and website contact methods may not be appropriate for sensitive medical details unless specifically directed through secure channels.

8. External Links

This website may link to external sites, portals, or services. TeleDNPnow is not responsible for the privacy practices or content of external websites.

9. Updates to This Policy

TeleDNPnow may update this Privacy Policy from time to time. The updated version will be posted on this page.

10. Contact

Questions may be directed to care@telednpnow.org or (480) 626-5571.